Shipping
From Our Showroom to Your Home
We coordinate shipping across the country and around the world, with every arrangement personally handled by The Rustic Gallery team.
Shopping from afar? We're happy to schedule a video call so you can explore a piece up close, see its details, and ask any questions before making your decision.
Below, we'll walk you through the process—from discovering something you love to bringing it home.
From a distance
How it works
Find a piece
Explore our collection by category or room, and discover something that speaks to you.
Ask about it
Select “Ask About This Piece” on any listing, or call us directly at 210-495-4120.
Collections are always evolving; our team will confirm availability and answer questions.
See it on a video call
Schedule a personal video call with our team to explore the piece up close, appreciate its details, and feel confident in your decision before purchasing.
Arrange shipping
We coordinate shipping across the country and around the world, with every arrangement personally handled by The Rustic Gallery team.
Before you ask
What to have ready
A few details can help us assist you better.
- Delivery Location: City, ZIP or postal code, and country (if outside the U.S.).
- Delivery Access: Let us know about any stairs, elevators, or special delivery requirements.
- Delivery Preference: Let us know if you need inside delivery, placement, or additional assistance.
- Anything unusual about access, such as a gate, a long walk or a narrow turn.
Common questions
Do you ship outside Texas?
Yes. We ship anywhere in the world. Shipping arrangements are handled directly with The Rustic Gallery after the sale.
Do you ship outside the United States?
Yes. We ship anywhere in the world. Shipping arrangements are handled directly with The Rustic Gallery after the sale. When you ask about a piece, tell us the country and city where it is going.
How much does shipping cost?
We do not list shipping rates on the website. Shipping arrangements are handled directly with The Rustic Gallery after the sale.
Can I see a piece before I buy it?
Yes. Visit our showroom in San Antonio, open seven days a week. If you cannot make the trip, we can schedule a FaceTime or video call to show you the piece before you order. Ask about the piece on its listing or call 210-495-4120.
Are the pieces on the website available now?
Our showroom floor changes often. Ask us about any piece, and we'll confirm availability.
Prefer to see it in person?
Our showroom is at
1401 N. Loop 1604 W., Suite 100, San Antonio, TX 78258.
Monday to Saturday, 10 a.m. to 6 p.m., Sunday, noon to 4 p.m.